Explain What You Should Do When Replying to a Claim

question 16

Essay

Explain what you should do when replying to a claim when the customer is at fault.

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Definitions:

Antecedents

Factors or events that exist or occur before a specific behavior, showing a causal relationship.

Classical Conditioning

A method of learning that involves forming connections between a stimulus from the environment and one that occurs naturally.

Desired Employee Behaviors

The specific actions or conduct that an organization wishes its employees to exhibit in the workplace.

Operant Conditioning

A conditioning approach where the potency of an activity is modified through positive reinforcement or negative consequences.