Whether the Decision Is to Use a Direct or an Indirect

question 44

True/False

Whether the decision is to use a direct or an indirect message to deliver bad news,you owe it to your employees and to the community to deliver the exact same message to both internal and external stakeholders because it is fairer that way.

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Definitions:

Mixed Message

What results when words communicate one message while actions, body language, or appearance communicate something else.

Body Language

Non-verbal communication methods through physical behaviors, such as gestures, posture, and facial expressions.

Physical Distractions

External stimuli in the environment that can interrupt or hinder an individual's focus or concentration.

Channel Limits

The constraints or limitations inherent in a communication medium that affect the flow or quality of information.