When Refusing a Routine Request,it's a Good Idea to Imply

question 26

True/False

When refusing a routine request,it's a good idea to imply that other assistance or information might be available,even if it isn't,in an attempt to calm the customer.

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Definitions:

Monochronic Cultures

Societies that value linear time-orientation, preferring to do tasks one at a time and emphasizing schedules and punctuality.

Time

A continuous, quantifiable period during which actions, processes, or conditions exist or take place.

Monochronic Cultural Values

A cultural perspective that emphasizes doing one task at a time, a strong commitment to schedules, and an emphasis on punctuality.

Proxemics

The analysis of human engagement with physical spaces and the effect that the closeness of individuals within these spaces has on their actions, communication, and societal interactions.