In the Closing of a Bad-News Message,you _____________

question 85

Multiple Choice

In the closing of a bad-news message,you _____________

• A)encourage the person to write or call to discuss the situation further.
• B)build goodwill by ending on a positive note.
• C)ask for feedback on whether the decision is acceptable to the reader.
• D)express concern over possibly losing the reader's business.

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Definitions:

Prototype Matching

Prototype matching is a cognitive process for categorization where new stimuli are compared to an idealized or average representation (prototype) of a category to determine belonging.

Top-Down Processing

A cognitive process in which the brain utilizes previously held knowledge and expectations to interpret and perceive new information.

Retinal Image

The image projected on the retina of the eye, where light-sensitive cells convert it into neural signals for processing by the brain.

Size Constancy

The perceptual stabilization of the size of objects as seen from varying distances, despite the changes in the size of the image on the retina.