Examlex
Generally speaking,persuasive business messages rely more heavily on logical appeals than on emotional appeals.
Modifying Feelings
The process of altering or adjusting one's emotions toward a more desired state.
Display Rules
Cultural or societal norms dictating the appropriate emotional expressions under various circumstances.
Cognitive Empathy
The capacity to understand another person's point of view or mental state without necessarily sharing their emotion or experience.
External Information
Information that originates outside an organization and is used to aid decision-making or strategy planning.
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