To Reduce Waiting Times by Actively Managing System Constraints, Managers

question 55

Multiple Choice

To reduce waiting times by actively managing system constraints, managers could consider:
(I) using temporary workers.
(II) shifting demand from high-demand periods to low-demand periods.
(III) offering more service variety.
(IV) discovering bottlenecks.

• A) I and III only
• B) I, II, and IV only
• C) III only
• D) II and IV only
• E) IV only

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Definitions:

Groupthink

A psychological phenomenon in groups where the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Arbitrary Approach

A method or decision-making process based on individual preference or random choice rather than any reason or system, often leading to inconsistency.

Conflict Manager

An individual or role responsible for handling and resolving conflicts within organizations or groups, often using mediation and negotiation skills.

Thomas-Kilman Conflict Model

A model identifying five strategies to handle conflict: avoiding, accommodating, competing, compromising, and collaborating.