Which of the Following Would Tend to Increase the Difference

question 35

Multiple Choice

Which of the following would tend to increase the difference between the actual time customers spent waiting and the perceived time spent waiting by those customers?
(I) Lots of experience with the service on the part of customers(II) Anxiety on the part of customers(III) A pleasant physical environment for the customers

• A)I and II only
• B)I only
• C)II only
• D)III only
• E)I, II, and III

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Definitions:

Chilly Climate

An environment, often within a workplace or educational setting, that is unwelcoming and may subtly or overtly discourage participation from certain groups of people.

Inequity

A situation in which there is an unfair, unequal distribution of resources or opportunities among members of a society.

Devaluation

The reduction of value or worth of something, often referring to currency in economic contexts, but can also apply to social and personal valuation.

Canadian University Campuses

Refers to the physical grounds and facilities of institutions of higher education located within Canada.