Which One of the Following Measures of System Performance Is

question 11

Multiple Choice

Which one of the following measures of system performance is a key measure with respect to customer satisfaction?

• A)average number of customers waiting in line
• B)system utilization
• C)average number of customers in the calling population
• D)probability of a server being busy
• E)capacity costs per hour

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Definitions:

Societal Normative Genderization

The process through which society imposes norms and roles on individuals based on their biological sex.

Gendered Behavior

pertains to actions or behaviors that are typically associated with or expected from individuals based on societal norms related to their gender.

Socializing Influences

Forces that shape individuals' behaviors, beliefs, and identities through social interactions and cultural norms.

Mass Media

Various means of communication that reach large numbers of people, such as television, newspapers, and the internet.