A Single-Channel Queuing System Has an Average Service Time of 16

question 24

Multiple Choice

A single-channel queuing system has an average service time of 16 minutes per customer, which is exponentially distributed. The manager is thinking of converting to a system with a constant service time of 16 minutes. The arrival rate will remain the same. The effect will be to

• A)increase utilization.
• B)decrease utilization.
• C)increase the average waiting time.
• D)decrease the average waiting time.
• E)not have any effect since the service time is unchanged.

Recognize the importance of stakeholder participation in the organizational learning and improvement process.

Describe the phases involved in the training program model.

Explain the contexts and advantages of on-site but not on-the-job training programs.

Understand how training and development can address specific employee needs.

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Definitions:

Sales Mix

The sales mix is the proportion of different products or services that a company sells, influencing overall profitability.

Break-even Point

The production level or sales volume at which total revenues equal total expenses, resulting in no net profit or loss.

Sensitivity Analysis

An approach to assess how different values of an independent variable affect a specific dependent variable under a given set of assumptions.

CVP Analysis

Cost-Volume-Profit Analysis, a tool that helps managers understand the relationship between cost, volume, and profit by identifying the break-even point or targeted profit output.