Which of the Following Is Not a Basic Option for Altering

question 80

Multiple Choice

Which of the following is not a basic option for altering the availability of capacity in a service environment?

• A)overtime
• B)hiring/layoff
• C)part time
• D)inventory
• E)All of the choices are options.

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Definitions:

Demographic Segmentation

The process of dividing a market into segments based on variables such as age, gender, income, education, or ethnicity.

Personal Factors

Individual characteristics such as age, income, education, and personal values that influence a person's behavior and decisions.

Consumer Behavior

The study of how individual customers, groups, or organizations select, buy, use, and dispose goods, services, ideas, or experiences to satisfy their needs and desires.

Self-concept

An individual's perception of self, including knowledge about the self, such as beliefs regarding personality traits, physical characteristics, abilities, values, goals, and roles.