The Process of Identifying Other Organizations That Are Best at Some

question 72

Multiple Choice

The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:

• A) continuous improvement.
• B) employee empowerment.
• C) benchmarking.
• D) copycatting.
• E) industrial espionage.

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Definitions:

Repetitive Manufacturing

A production method where the same products or components are produced in a continuous flow or on a repetitive basis.

Intermittent Process

Refers to a production system where the flow of materials is irregular, handling a variety of products or services.

First Come

A principle where services or resources are allocated to recipients in the order of their arrival or request.

First Served

First served, traditionally known as "first come, first served," is a service principle where customers are attended to in the order of their arrival or request.