Customer Expectations Tend to Change Over Time, Affecting Their Perception

question 67

True/False

Customer expectations tend to change over time, affecting their perception of service quality.

---

Definitions:

Right To Possess

The legal authority or right to have physical control over something.

Commercial Purpose

Activities, projects, or transactions intended for business interests or financial gain, as opposed to personal or non-profit endeavors.

Merchant's Choice

In the context of credit card processing, it refers to a retailer's ability to choose which payment networks or cards they accept.

Sale Of Goods

The transaction between parties for the exchange of tangible and movable items for a price.