The Customer Is the Focal Point and Customer Satisfaction Is

question 87

True/False

The customer is the focal point and customer satisfaction is the driving force in quality management.

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Definitions:

Spotlight Effect

The psychological tendency to overestimate the extent to which our actions and appearance are noticed by others.

Current

Pertaining to the present time or most recent; also refers to a flow of electricity through a conductor.

Past

Refers to all events or periods that have occurred before the present time, often studied in the context of history to understand patterns of change and development.

Possible

Capable of happening or existing under the right circumstances.