The Process of Identifying Other Organizations That Are Best at Some

question 72

Multiple Choice

The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:

• A) continuous improvement.
• B) employee empowerment.
• C) benchmarking.
• D) copycatting.
• E) industrial espionage.

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Definitions:

Predictive Signal

An indication or sign that precedes and suggests the probable occurrence of a future event or outcome.

Surprise

An emotional and cognitive response to unexpected events or information.

Classical Conditioning

An acquisition of knowledge approach where two stimuli are regularly coupled; a behavior that at the outset is triggered by the second stimulus becomes, over time, elicited by the first stimulus alone.

Blocking

A learning phenomenon where an already established association to a stimulus inhibits the formation of an association to a new stimulus.