If Customer Satisfaction Does Not Always Lead to Customer Loyalty

question 78

Multiple Choice

If customer satisfaction does not always lead to customer loyalty, firms may need to focus additional effort on _____ strategies.

• A)remediation
• B)retention
• C)rework
• D)repatriation
• E)reprocessing

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Definitions:

Japanese Americans

Refers to residents or citizens of the United States who are of Japanese ancestry, including those who migrated from Japan or are born in the U.S.

Arab Americans

Americans of Arab descent, who originate from various countries in the Arab world, contributing to the cultural and social fabric of the United States.

Prejudice and Paranoia

Emotional attitudes of irrational distrust or suspicion that often lead to unjust treatment of individuals or groups.

Media Shape Society

The concept that media has the power to influence the values, beliefs, and norms of a society by shaping the perception of reality.