Which One of the Following Is Not Considered an Important

question 64

Multiple Choice

Which one of the following is not considered an important factor in service layout design?

• A) cost minimization and product flow
• B) frequency of orders
• C) customer attitude and image
• D) intensity of contact with the customer
• E) customer preferences with regard to variety

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Definitions:

Right-to-Work Laws

Laws that govern the labor market, specifically prohibiting union security agreements, or agreements between employers and labor unions, that govern the extent to which an established union can require employees' membership, payment of union dues, or fees as a condition of employment, either before or after hiring.

Grievance

A formal complaint raised by an employee or a group of employees regarding workplace conditions or treatment.

Labor and Management

Refers to the relationship and interactions between employees, who provide labor, and employers, who manage and direct the workforce.