One Step That Is Not Part of Service Blueprinting Is

question 86

Multiple Choice

One step that is not part of service blueprinting is:

• A)Eliminate boundaries for the service and decide on the level of interaction needed.
• B)Identify and determine the sequence of customer and service actions and interactions.
• C)Develop time estimates for each phase of the process.
• D)Understand the time variability involved.
• E)Identify potential failure points and develop a plan to minimize them.

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Definitions:

Direct Labor-Hours

The total hours of labor directly involved in manufacturing a product or providing a service.

Predetermined Overhead Rate

A rate calculated before the start of a period, used to allocate overhead costs to products based on a chosen allocation base, such as labor hours or machine hours.

Manufacturing Overhead

All indirect costs associated with the production process, such as utilities, maintenance, and salaries for management.

Selling Price

The amount for which a product or service is sold to the customer, which may include cost, overheads, and profit margin.