Elements of the Service Process in Which There Is Little

question 2

Multiple Choice

Elements of the service process in which there is little to no contact with the customer are referred to as:

• A) robust.
• B) delayed differentiators.
• C) back-of-the-house.
• D) user-friendly.
• E) mission-consistent.

---

Definitions:

Visual Analogue Scale

A measurement instrument that attempts to measure a characteristic or attitude that is believed to range across a continuum of values and cannot easily be directly measured.

Sleep Apnea

A sleep disorder characterized by pauses in breathing or shallow breaths during sleep, leading to poor sleep quality and other health issues.

Muscle Control

The ability to direct and regulate muscle movement, essential for coordinating physical actions and maintaining posture.

Excessive Snoring

Loud breathing during sleep that can indicate sleep disorders, such as obstructive sleep apnea.