Good Business Practices for Religion in the Workplace Do Not

question 80

Multiple Choice

Good business practices for religion in the workplace do not include which of the following?

• A)Having a dress code
• B)Having clear policies for paid and unpaid time off that could include religious holidays
• C)Asking every employee his or her religion
• D)Providing food options at events such as vegetarian, kosher, etc.

Recognize the importance of increasing customer lifetime value and share of customer through CRM efforts.

Understand the role of various communication methods in enhancing customer service and CRM.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

---

Definitions:

Coaching Skills

Abilities that enable an individual to effectively guide, mentor, and support others in achieving their goals.

Personal Relationships

Connections between individuals characterized by emotional bonds, interpersonal communication, and mutual experiences.

Communication Strategy

A plan that outlines how to effectively convey messages to target audiences, including the channels, techniques, and timing used for communication.

Effective Motivator

An individual or strategy that successfully encourages or stimulates people to take action or to increase effort towards achieving a goal.