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If you calculated the standard deviation for a distribution of 20 scores,removed the 5 highest scores and recalculated,the value of the standard deviation would
Customer Feelings
The emotions and perceptions experienced by customers during or after interacting with a company's products or services.
Managerial Activities
Tasks or operations that involve planning, organizing, leading, and controlling within an organization.
Reflective Planning
A strategic process that involves thoughtful consideration, self-assessment, and revision of plans based on past experiences and future projections.
Normative Decision Model
A framework suggesting that leaders choose how much to involve subordinates in the decision-making process based on situational variables and effectiveness.
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