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The income elasticity of demand for food is roughly 1. A consumer's monthly income is $2,000, of which 20 percent is spent on food. If the income of this consumer doubles, the amount she'll spend on food will be
Gap Analysis
A method of assessing the differences between actual performance and potential or desired performance in an organization, often used to identify areas for improvement.
Organizational Delivery
The method or process through which a company provides its products or services to its customers.
Service Quality Dimensions
Various aspects or factors through which customers evaluate the quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Responsiveness
The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.
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