Brown's Customer Service Department Follows Up on Customer Complaints by Telephone

question 60

Multiple Choice

Brown's customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 9,000 calls and incurred costs of $303,000. If 3,780 of these calls were for the company's wholesale operation (the remainder were for the retail division) , costs allocated to the retail division should amount to:

• A)$0.
• B)$127,260.
• C)$175,740.
• D)$219,414.
• E)$303,000.

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