Which Measure of Performance Does Not Typically Relate to Customer

question 55

Multiple Choice

Which measure of performance does not typically relate to customer satisfaction?

• A)Number of customer complaints received per month.
• B)Average time to answer telephone calls from customers.
• C)New services provided for the benefit of customers.
• D)Revenue growth percentage.
• E)Number of customer suggestions accepted.

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Definitions:

Gesture Examples

Illustrations or demonstrations of motions made by parts of the body, especially hands and arms, to express ideas or intentions.

Nonverbal Communication

The process of conveying a message without the use of words, through gestures, facial expressions, and body language.

Personal Conversation

A private discussion between two or more people where personal information or opinions are exchanged.

Acceptable Space

A term that might refer to an area or environment that meets certain criteria or standards deemed satisfactory or permissible.