The Arbitration Process Strongly Resembles Court Proceedings in That It

question 47

Short Answer

The arbitration process strongly resembles court proceedings in that it utilizes similar rules of evidence, burden of proof, etc. However, unlike a judge, the arbitrator also has the ability to work outside these rules when necessary. As such, arbitration can be called a _______________________________ process.

---

Definitions:

Silent Customer

A term for a customer who experiences dissatisfaction with a service or product but does not voice their complaints to the provider.

Silent Customer

A consumer who does not vocally express dissatisfaction with a service or product, often providing little feedback that businesses can act on.

Attitude

A consistent pattern of thoughts or emotions regarding a person or thing, usually manifested in how one acts.

Internal Customers

Employees or departments within an organization that serve other employees or departments, treating them as customers to fulfill their internal needs and demands.