When Interpreting Contract Language, an Arbitrator Will Look to _______________________________

question 107

Short Answer

When interpreting contract language, an arbitrator will look to _______________________________ to determine how prior incidents of the same or similar issues were handled by the employer and union.

---

Definitions:

Cognitive Dissonance

A mental discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.

Rationalize

The act of justifying behaviors or decisions with logical reasons, often after the fact, to make an action or belief appear more acceptable.

Mere Exposure Effect

A mental effect in which individuals grow more affectionate or preferential towards elements simply due to their familiarity.

Attitude-Behavior Consistency

The degree to which a person's beliefs, feelings, and behaviors are aligned with each other.