Jon Is a Manager of a Call Center Unit

question 171

Multiple Choice

Jon is a manager of a call center unit. He is generally pretty optimistic about his employees and characterizes them as hard-working, conscientious people who just want to be treated with respect while doing their work. We could characterize Jon's view of his employees as being consistent with:

• A) Theory X.
• B) Theory Y.
• C) Theory Z.
• D) A Type A personality.

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Definitions:

Strategic Advantage

A favorable position a company holds against its competitors, often resulting from implementing effective strategies.

Complex

Characterized by having numerous interconnected parts or elements, making something difficult to understand or analyze.

Demand Related

Pertaining to aspects, outcomes, or considerations that are influenced by the demand for products or services, such as pricing, production planning, or inventory levels.