Jon Is a Manager of a Call Center Unit

question 171

Multiple Choice

Jon is a manager of a call center unit. He is generally pretty optimistic about his employees and characterizes them as hard-working, conscientious people who just want to be treated with respect while doing their work. We could characterize Jon's view of his employees as being consistent with:

• A) Theory X.
• B) Theory Y.
• C) Theory Z.
• D) A Type A personality.

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Definitions:

Seventeenth Century

The seventeenth century is the period from 1601 to 1700 in the Gregorian calendar, notable for significant developments in various fields such as science, politics, and art, including the Scientific Revolution and the Baroque artistic movement.

Levellers

A political group in the time of the English Civil War that supported the ideas of the people having power, broader voting rights, equal treatment under the law, and acceptance of different religious beliefs.

Voting Rights

The entitlements which allow an individual to vote in public elections and have their voice heard in the democratic process.

Guiding Principles

Fundamental norms, rules, or values that represent what is desirable and positive for a person, group, organization, or community, and help it in determining the rightfulness or wrongfulness of its actions.