Examlex

Solved

Which Call Center Metric Determines the Percentage of Callers Who

question 91

Multiple Choice

Which call center metric determines the percentage of callers who hang up while waiting for their call to be answered?


Definitions:

Depreciate

The process of allocating the cost of a tangible asset over its useful life, reflecting its decrease in value over time.

Cash Flow From Assets

The total amount of money being transferred into and out of a business, especially affecting the operational activities involving its assets.

Operating Cash Flow

Cash generated from a company's normal business operations.

Net Capital Spending

The total expenditure on fixed assets less any sales of fixed assets. It indicates how much a company is investing in its current and future operations.

Related Questions