Which of the Following Metrics Is Not Used to Measure

question 154

Multiple Choice

Which of the following metrics is not used to measure the success of call centers?

• A) Abandon rate
• B) Average speed to answer (ASA)
• C) Time service factor (TSF)
• D) Total hits

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Definitions:

Project Manager

A professional responsible for planning, executing, monitoring, controlling, and closing projects, ensuring they are completed on time, within budget, and to scope.

Project Infrastructure

The foundational systems and structures needed to support the execution and completion of a project.

Project Charter

A document that formally authorizes a project, outlining its objectives, scope, and the roles of participants.

Alignment Process

The method of adjusting and coordinating a company's strategy, operations, and resources with its objectives, culture, and external environment.