Which Term Describes a Business' Approach to Offering Multiple Ways

question 76

Multiple Choice

Which term describes a business' approach to offering multiple ways in which customers can interact with it?

• A) Customer relationship management (CRM)
• B) Customer collaborative systems (CCS)
• C) Multi-channel service delivery
• D) Multi-path convergence

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Definitions:

Argument

A reason or set of reasons given with the aim of persuading others that an action or idea is right or wrong.

Occupational Segregation

The distribution of people across and within occupations and jobs, influenced by factors like gender, race, and education, often leading to inequality.

Efficient Allocation

The optimal distribution of resources in an economy, ensuring that these resources are used in a way that maximizes the net benefit to society.

Ethnic Groups

Communities of people who share common cultural characteristics, ancestral ties, and social experiences.