Which of the Following Systems Can Be Used to Gain

question 30

Multiple Choice

Which of the following systems can be used to gain insights into the needs, wants, and behaviors of customers?

• A) Sales force automation systems (SFA)
• B) Customer relationship management systems (CRM)
• C) Transaction processing systems (TPS)
• D) Collaborative information systems (CIS)

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Definitions:

Personal Services

Services provided directly to individuals based on personal skill or expertise, such as legal advice, medical treatment, or personal grooming.

Rendering

The process of generating a photorealistic or non-photorealistic image from a 2D or 3D model through computer software.

Unconditional Assignment

The transfer of all rights and interests in a piece of property or contract to another party without any conditions.

Rights of Assignee

Legal entitlements transferred to an assignee, allowing them to claim the benefits under the contract or agreement from the assignor.