Which of the Following Systems Can Perform Sales Lead Tracking

question 19

Multiple Choice

Which of the following systems can perform sales lead tracking, contact management, and market analysis?

• A) Sales force automation systems (SFA)
• B) Customer relationship management systems (CRM)
• C) Transaction processing systems (TPS)
• D) Collaborative information systems (CIS)

Record and understand the implications of collecting an account previously written off.

Calculate and record interest on notes receivable.

Understand the concepts and accounting treatment for promissory notes and notes receivable.

Determine the net realizable value of accounts receivable after adjustments for bad debts.

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Definitions:

M. Sims Capital

An account representing the owner’s equity or the funds contributed by and belonging to the owner of a company.

Income Summary

An account used in the closing process that aggregates all income and expense accounts to determine the net profit or loss.

Net Income

The total profit of a business after all expenses and taxes have been deducted from total revenue.

Owner's Capital

The amount of equity a business owner has invested in the business minus any withdrawals made from the business by the owner.