Customer Relationship Management (CRM) Systems Include Which of the Following

question 63

Multiple Choice

Customer relationship management (CRM) systems include which of the following functions?

• A) Sales force automation
• B) Customer service and support
• C) Marketing campaign management and analysis
• D) All of the above

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Definitions:

Transaction Categories

Transaction categories are classifications of financial transactions based on their nature, such as income, expenses, transfers, and investments, to help in managing finance.

Domestic Investors

Individuals or entities within a country that allocate their own funds or capital into domestic investments such as stocks, bonds, and real estate.

Foreign Investment

Investment by individuals, firms, or governments in assets or enterprises in a country other than their own, usually for long-term growth or income.

Local Partner

A domestic firm that collaborates with a foreign company to conduct business within the local market.