One Function in CRM Is the Sales Force Automation (SFA)

question 55

Multiple Choice

One function in CRM is the sales force automation (SFA) system. What is its purpose?

• A) To track all the steps in the sales process
• B) To track the movements of salespeople so that, at any moment, the company can determine where they are located
• C) To track products as they move from inventory to the customer
• D) To tracks the sales process and the movement of people and products

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Definitions:

Cochlear Implant

A device that transforms sounds into electric pulses that directly stimulate the auditory nerve, bypassing the malfunctioning inner ear that ordinarily processes sound.

Auditory Nerve

A cranial nerve that transmits sound information from the cochlea in the inner ear to the brain.

Electric Pulses

Short bursts of electrical energy that are produced or used for communication, stimulation, or processing information in various technological and biological systems.

Multilingual

Multilingual describes the ability to use and understand more than one language, either by an individual or within a community.