IT Supports CRM with Front and Back Office Systems

question 130

Multiple Choice

IT supports CRM with front and back office systems. Which statement describes a front office system?

• A) The notepad that salespeople use to record customer information while at the customer site
• B) The computer interfaces that collect customers' information and sends it to the main information system
• C) The computer systems that process customer orders and other customer information
• D) The systems that interact with the supply chain management systems

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Definitions:

Health Tests

Medical examinations and procedures aimed at detecting diseases or evaluating health status.

Screening

The process of testing or examining individuals for the presence of diseases or conditions before symptoms appear.

Senile Dementia

A decline in mental ability severe enough to interfere with daily life, often seen in the elderly and usually a result of Alzheimer's disease or other neurological conditions.

Alzheimer's Type

Referring to a form of dementia that causes progressive impairment of cognitive function and memory, typical of Alzheimer's disease.