Which of the Following Systems Can Be Used to Gain

question 30

Multiple Choice

Which of the following systems can be used to gain insights into the needs, wants, and behaviors of customers?

• A) Sales force automation systems (SFA)
• B) Customer relationship management systems (CRM)
• C) Transaction processing systems (TPS)
• D) Collaborative information systems (CIS)

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Definitions:

Job Enrichment

A method of job design aimed at enhancing job satisfaction and performance by adding tasks that increase responsibility, autonomy, and opportunities for personal growth.

Piece Rate Pay

A compensation system where employees are paid based on the quantity of work completed or the number of units produced.

Profit Sharing

A company policy of distributing a portion of its profits to its employees.

Cost Reductions

Strategies or actions taken to decrease expenses and improve financial efficiency.