Which of the Following Systems Can Perform Sales Lead Tracking

question 19

Multiple Choice

Which of the following systems can perform sales lead tracking, contact management, and market analysis?

• A) Sales force automation systems (SFA)
• B) Customer relationship management systems (CRM)
• C) Transaction processing systems (TPS)
• D) Collaborative information systems (CIS)

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Definitions:

Human Factors Psychology

A field of psychology that focuses on designing products and processes that match the human body and cognitive abilities.

Leadership

The action of leading a group of people or an organization, often involving the ability to influence, motivate, and enable others to contribute toward organizational success.

Charismatic

Possessing a compelling charm that inspires devotion or admiration in others.

Employee Engagement

The level of emotional attachment an employee feels towards their company and its objectives, which affects their readiness to aid in achieving organizational triumphs.