Customer Relationship Management (CRM) Systems Include Which of the Following

question 63

Multiple Choice

Customer relationship management (CRM) systems include which of the following functions?

• A) Sales force automation
• B) Customer service and support
• C) Marketing campaign management and analysis
• D) All of the above

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Definitions:

Erroneous Generalizations

Unfounded assertions that inaccurately extend conclusions from a sample to an entire population.

Playing with Numbers

Refers to engaging in mathematical calculations or analysis, often in a non-serious or exploratory manner.

Percentages

A fraction or ratio expressed as part of one hundred, used to quantify relative proportions or to compare values.

Computer Scoring

The evaluation or grading of responses, such as essays or test answers, by computer algorithms rather than human graders.