What Is the Difference Between Front and Back Office Systems

question 68

Multiple Choice

What is the difference between front and back office systems?

• A)Front office systems are external systems;back office systems are internal.
• B)Front office systems are Web based;back office systems are built on database systems.
• C)Front office systems process information in the beginning of a customer's transaction;back office systems process information at the end of the customer's transaction.
• D)Front office systems focus on getting the sale;back office systems focus on follow-up.

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Definitions:

Productivity Standards

Benchmarks or criteria set by organizations to measure the efficiency and performance of their operations and employees.

Perceptual Tendencies

The patterns or biases that influence how individuals perceive information and stimuli from their environment.

Fundamental Attribution Error

The inclination to place undue emphasis on individual traits while disregarding the effect of the context on people's actions when assessing their behavior.

Lack of Concentration

The difficulty in focusing one's attention on a specific task, leading to decreased productivity and increased errors.