To Minimize the Threat of Substitute Products or Services, Some

question 120

Multiple Choice

To minimize the threat of substitute products or services, some businesses will create switching costs. What is a switching cost?

• A) The price of the product or service is so high that a customer cannot afford to purchase another
• B) Once you leave the first business for a competitor, you lose your ability to switch back to the first business
• C) A non-refundable fine levied against the customer for switching to a competitor
• D) Costs that make customers reluctant to switch to another project or service supplier

Understand and explain the role and power of visual elements in business communication.

Recognize ethical considerations in the use of visuals.

Understand how visuals can enhance message completeness and persuasiveness.

Understand how visuals can support the communication of complex information.

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Definitions:

Step-by-step Mechanism

A detailed description of every stage in a chemical reaction, explaining the process by which reactants convert into products.

Major Product

The product of a chemical reaction that is formed in the greatest amount, often favored by thermodynamic or kinetic control.

Oxymercuration-demercuration

A two-step organic reaction process used to convert alkenes into alcohols, involving the addition of mercury (II) acetate followed by reduction.

Skeletal Rearrangement

A molecular process in which a molecule's skeletal structure undergoes a reorganization, changing its connectivity without altering the formula.