Which of the Following Metrics Is Not Used to Measure

question 154

Multiple Choice

Which of the following metrics is not used to measure the success of call centers?

• A) Abandon rate
• B) Average speed to answer (ASA)
• C) Time service factor (TSF)
• D) Total hits

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Definitions:

Power Structures

Refers to the organization and distribution of power within societies, institutions, or organizations, which shapes interactions and outcomes.

Progressive Social Change

An approach to social development that aims to make gradual improvements in society through reforms and innovations.

Propaganda Model

A theory that argues mass media serves the long-term interests of the elite, frequently used to explain media biases.

Commercial Interests

Activities and engagements primarily aimed at making a profit, often associated with businesses and their endeavors.