In Which SDLC Phase Do You Build a Help Desk

question 166

Multiple Choice

In which SDLC phase do you build a help desk support system for the new information system?

• A) Maintenance
• B) Implementation
• C) Testing
• D) Transformation

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Definitions:

Aging Schedules

Timetables in accounting that categorize a company's accounts receivable according to the length of time an invoice has been outstanding.

Overdue Accounts

Financial accounts or receivables that have not been paid by the due date.

Receivables

Amounts owed to a company by its customers for goods or services provided on credit.

Net Float

The difference between checks written against a bank account and those that have been deposited but not yet cleared, affecting the balance.