One Function in CRM Is the Sales Force Automation (SFA)

question 55

Multiple Choice

One function in CRM is the sales force automation (SFA) system. What is its purpose?

• A) To track all the steps in the sales process
• B) To track the movements of salespeople so that, at any moment, the company can determine where they are located
• C) To track products as they move from inventory to the customer
• D) To tracks the sales process and the movement of people and products

---

Definitions:

Goodwill

An intangible asset representing the excess of the purchase price over the fair market value of an acquired company's identifiable net assets, reflecting the value of its brand, customer relationships, and other non-physical assets.

Fair Value

The amount one would expect to obtain from selling an asset or the cost to transfer a liability in a smooth transaction among market players as of the valuation date.

Tax Rate

The percentage at which an individual or corporation is taxed by the government.