IT Supports CRM with Front and Back Office Systems

question 130

Multiple Choice

IT supports CRM with front and back office systems. Which statement describes a front office system?

• A) The notepad that salespeople use to record customer information while at the customer site
• B) The computer interfaces that collect customers' information and sends it to the main information system
• C) The computer systems that process customer orders and other customer information
• D) The systems that interact with the supply chain management systems

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Definitions:

Expected Value

The anticipated value of a random variable, calculating the mean of all possible values weighted by their probabilities.

Soccer Team

A group of players formed to compete in soccer matches, typically consisting of eleven players.

Random Variable X

A variable whose possible values depend on the outcomes of a probabilistic phenomenon.

Expected Profit

The forecasted amount of profit, calculated as the sum of all possible profits each multiplied by their probabilities of occurrence.