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When a Business Offers Multiple Ways in Which Customers Can

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When a business offers multiple ways in which customers can interact with it, its approach is a multi-channel service delivery.


Definitions:

Reputation

The collective opinions or beliefs about an individual, organization, or brand, typically based on past actions or performance.

Indirect Formatted Message

Communication that conveys information or expresses a viewpoint in a roundabout way, often used to soften the delivery of sensitive or controversial content.

Imply Bad News

To suggest or indicate bad news in a subtle or indirect way.

Expectation

The belief or anticipation about what should happen or what someone should achieve in the future.

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