A State-Of-The-Art Gym Provides a Separate Recreation Area Where Customers

question 19

Multiple Choice

A state-of-the-art gym provides a separate recreation area where customers can play chess, scrabble, and table tennis.Not many customers use this facility.Which of the following reflects the lack of perception of customer expectation on the part of the gym?

• A)Communication gap
• B)Delivery gap
• C)Standards gap
• D)Knowledge gap
• E)Zone of tolerance

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Definitions:

Signal-Detection Theory

A theory explaining how we discern between informative signals and noise, emphasizing the role of decision-making processes in the perception of stimuli.

Everyday Situations

Scenarios or events that occur in the normal course of daily life, often used in research or psychological studies to examine natural behaviors.

Distal Light Source

A form or device that illuminates surgical or examination fields from a distance, often used in medical settings.

Nervous System

The complex network of nerve cells and fibers that transmits signals between different parts of the body, enabling communication between the brain and the rest of the body.