Firms Can Close the Communication Gap By

question 14

Multiple Choice

Firms can close the communication gap by:

• A)getting employees to meet or exceed service standards.
• B)achieving service goals through training.
• C)matching expectations with actual service through customer research.
• D)being realistic about the services they provide and managing customer expectations.
• E)evaluating the service quality by using well-established marketing metrics.

---

Definitions:

Halfs

Incorrect plural form of "half," which refers to one of two equal parts that something can be divided into.

Spelled Correctly

The accurate arrangement of letters to form a word according to standard orthography.

Slander

The defamation action appropriate to oral defamation.

Libel

The defamation action appropriate to printed or written defamations, or to those that have a physical form.