Firms Engaged Primarily in Selling Products View Service as a Method

question 26

True/False

Firms engaged primarily in selling products view service as a method to maintain a sustainable competitive advantage.

---

Definitions:

Internalized Control

A psychological process where individuals regulate their own behavior through internalized standards and norms.

Externalized Control

Externalized Control is a psychological concept referring to the belief that one's life and outcomes are predominantly controlled by external forces rather than one's own efforts or abilities.

Informal Sanction

A non-official punishment or reward within a society used to enforce social norms, such as shunning or praise.

Formal Sanctions

Officially recognized actions, penalties, or rewards intended to enforce compliance with laws, rules, or social norms.