When Jaime Arrived at Her Hotel Room and Saw That

question 121

Multiple Choice

When Jaime arrived at her hotel room and saw that the bed sheets had not been changed from the last hotel guest.An unchanged bed was not in Jaime's __________,which is the difference between what she really wants and what she will accept before looking for another hotel.

• A) zone of tolerance
• B) delivery gap
• C) zone of intolerance
• D) service gap
• E) patience zone

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Definitions:

Frequency

The rate at which something occurs over a particular period of time or in a given sample.

Deming Approach

A continuous quality improvement model consisting of a logical sequence of four key stages: Plan, Do, Check, Act (PDCA).

Profound Knowledge

Deep understanding and insight into the complexities and interdependencies in fields or areas of study.

Fishbone Diagram

A visual tool used for identifying and analyzing the causes of problems or defects, structured in a way that resembles the skeleton of a fish.