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A __________ Gap Can Be Closed by Getting Employees to Meet

question 140

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A __________ gap can be closed by getting employees to meet or exceed service standards.


Definitions:

Follower Attitudes

The beliefs, feelings, and behavioral tendencies of individuals who support and are guided by a leader.

Leader Influence

The capability of a leader to affect the behavior, attitudes, or development of followers and the achievement of organizational objectives.

Ingratiation

Attempting to make oneself more likable or appealing to others, often through flattery or other forms of manipulation.

Self-Promotion

The act of marketing oneself or one's abilities, typically to advance career prospects or personal interests.

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